Home / FAQ
Frequently Asked Questions
Ordering
How do I place an order?
Browse the shop, add items to your cart, and check out. You do not need an account — just your email and shipping address. After checkout you will be taken to PayPal to pay, and your order is confirmed once PayPal verifies the payment.
Do I need an account to order?
No. Goods Galore does not require an account. Your order is tied to the email address you enter at checkout, and we use it only for your order and receipt.
Is there a minimum order amount?
No minimum. Order a single item or a full cart — the only threshold is $35, which unlocks free standard shipping.
Can I change or cancel my order?
Yes, if it has not shipped yet. Email us at info@ggalorellc.com with your order number as soon as possible and we will do our best to change or cancel it. Once an order has shipped, it can no longer be changed — but you can still return it under our 30-day returns policy.
Do you offer discount codes?
Yes. Use code GALORE10 for 10% off any order, or SAVE20 for 20% off orders over $100. Enter the code in your cart before checkout.
Shipping
How much is shipping, and how fast is it?
Standard shipping (5–7 business days) is $6.95 — and free on orders of $35 or more. Express (2–3 business days) is $14.95, and Overnight (next business day) is $24.95. Shipping is calculated at checkout before you pay.
When will my order ship?
We pack and ship orders promptly after PayPal confirms your payment, on business days. If you need tracking details for your shipment, email us with your order number and we will send them to you.
Where do you ship?
We ship within the United States. If your address is outside the US, please email us before ordering and we will let you know whether we can ship to you.
Payment
How do I pay?
All payments go through PayPal — with your PayPal balance, bank account, or card. You do not need a PayPal account to pay by card. No card details are entered or stored on this website.
Is my payment secure?
Yes. Your payment is processed entirely on PayPal's secure pages. We only receive confirmation from PayPal that the payment was made — never your card or bank details.
Returns & Refunds
What is your return policy?
You can return any item within 30 days of receiving it, as long as it is unused and in its original packaging. Email us at info@ggalorellc.com with your order number to start a return. Once we receive the returned item, your refund is issued to the same PayPal payment method you used. Return shipping is the customer's responsibility unless the item arrived damaged or defective.
What if my item arrives damaged or defective?
Contact us right away at info@ggalorellc.com with your order number and a photo of the damage if you can. We will arrange a replacement or a refund — and in that case, we cover the return shipping.
Products
What machetes do you sell?
We sell genuine Tramontina machetes — 1070 carbon steel blades made in Brazil — in bush, bolo, and Latin styles, with wood or polypropylene handles, from 12" to 24". Each listing shows the exact blade length, handle material, and price.
Are your products in stock?
Yes — everything listed on the site is in stock and ready to ship. If an item sells out, its page will show it as out of stock until more arrive.
I have a question about a product — who do I ask?
Email us at info@ggalorellc.com or call 630 312 0953. Tell us the product name and your question and we will get back to you.
Still stuck? Email info@ggalorellc.com — we answer every message.
